The Northward Explorer Puffer Jacket

Exceptional service is part of the Aurelio & Co. experience.
Our Client Care team is here to provide clear, thoughtful assistance from shipping inquiries to returns and order support.

care@aurelioandco.com or Here

We respond with the same care and precision that define our products, calm, attentive, and reliable.

Every Aurelio & Co. order is handled with intention and care.
Orders are prepared within 1–2 business days and shipped with full tracking for your peace of mind.

We deliver worldwide, with most orders arriving within 5–8 business days across Europe, the United Kingdom, and the United States. Delivery timelines may vary slightly due to local customs or carrier conditions.

Your order arrives thoughtfully packed refined, protected, and ready to be enjoyed from the moment it reaches you.

We want every Aurelio & Co. piece to feel right.
If for any reason it doesn’t, returns are accepted within 14 days of delivery, provided the item is unused, unaltered, and in original condition.

To initiate a return or exchange, simply contact our Client Care team with your order number and reason for return. Once received and inspected, approved refunds are issued to the original payment method.

Return shipping costs are the responsibility of the customer.
Refund processing times may vary depending on your financial institution.

Items that arrive damaged or defective must be reported within 48 hours of delivery, allowing us to assist you swiftly and fairly.