Refund policy

AURELIO & CO. — RETURN & REFUND POLICY

At Aurelio & Co., every piece is crafted with intention and refined detail.
If your item does not meet your expectations, we offer a simple and respectful return process — designed with the same clarity and calm confidence that define our brand.

I. ELIGIBILITY FOR RETURNS

We accept returns and exchanges for items purchased directly from our website within 14 days of delivery, provided the following conditions are met:

  • The item shows no signs of wear or damage

  • The item is unwashed, unworn, and unaltered

  • All original packaging, labels, and tags are intact

  • The return request is submitted within the 14-day window

After 14 days, we are unable to accept returns or exchanges.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Intimate garments

  • Underwear or similar items

II. HOW TO START A RETURN

To initiate a return or exchange, please contact our Client Care team:

📩 care@aurelioandco.com

Please provide:

  • Your order number

  • The reason for your return or exchange

  • Photos (if applicable for damage claims)

Aurelio & Co. reserves the right to request proof of purchase such as the original order confirmation email.

Our team will guide you through the next steps with clarity and professionalism.

III. EXCHANGES

If you wish to exchange an item for a different size or color (when available), please email our Client Care team at:

📩 care@aurelioandco.com

Exchanges follow the same conditions and timelines as our return policy.

IV. RETURN SHIPPING

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service or purchasing shipping insurance, especially for items valued over $50 USD.

  • Aurelio & Co. cannot guarantee receipt of returned items without tracking.

V. REFUNDS

Once your return is received and inspected, you will receive an email confirming:

  1. That the item has arrived

  2. Whether your return has been approved or declined

If approved, your refund will be processed to your original method of payment.

Refund Processing Time

Banks and payment gateways may require 2–3 business days to complete the transaction.
If you have not received your refund after this period, please contact us at:

📩 care@aurelioandco.com

We will gladly look into it for you.

VI. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please notify us within 48 hours of delivery:

📩 care@aurelioandco.com

Please include:

  • Your order number

  • Clear photos of the damage

  • The outer packaging and shipping label

We rely on carrier timestamps and tracking data when reviewing damage claims.
Claims submitted after 48 hours may not be eligible for replacement or refund.

VII. IMPORTANT NOTE — PRODUCT SIZING

Due to differences in manufacturing and regional sizing standards, the size printed on the garment label may not always match the size ordered.
However, you will always receive the product corresponding to the size selected at checkout.

This is not considered a defect.

VIII. FEEDBACK & SUPPORT

Your insight helps us evolve.
For feedback, questions, or assistance, we invite you to connect with our Client Care team:

📩 care@aurelioandco.com

Every message is read with care — your experience is essential to us.