Shipping policy

AURELIO & CO. — SHIPPING POLICY

At Aurelio & Co., every detail matters — including how your order arrives.
Our shipping process reflects the same values that define our garments: craftsmanship, precision, and quiet sophistication.
We aim to provide a seamless and reassuring experience from our atelier to your doorstep.

I. ORDER PROCESSING

Each order is handled with thoughtful care.

• Processing Time:
  We require 1–2 business days to prepare and carefully package your order.
  During peak seasons or high-demand periods, processing may extend up to 5 business days.

• No Modifications After Processing Begins:
  Once an order enters our shipping workflow, we cannot make changes, including address updates or product edits.

• Working Days Only:
  We ship Monday to Friday.
  No shipments are made during weekends or public holidays.

• Multiple-Item Orders:
  Items may ship separately depending on availability and partner warehouse locations.
  Each shipment will have its own tracking information.

II. TRACKING & NOTIFICATIONS

Every shipment includes full tracking for your peace of mind.

• A Shipping Confirmation Email is sent once your order is dispatched.

• Some carriers may take 1–3 business days to update tracking details.

• If tracking has not updated within 5 business days, please contact us at:
  📩 care@aurelioandco.com

III. DELIVERY TIMEFRAMES

We deliver worldwide.
Below are our estimated delivery windows (in business days):

Delivery estimates are approximate. Weather conditions, local customs processes, carrier delays, or other logistical factors may extend these timeframes.

IV. CUSTOMS, DUTIES & VAT

To ensure a smooth experience, many of our shipments are handled under DDP (Delivered Duty Paid).
This means:

✔ Customs clearance fees — covered
✔ Import duties — covered
✔ VAT — covered

If you ever receive an import charge in error, simply contact us with proof and we will resolve it.

For specific customs regulations in your region, we recommend contacting your local customs authority.

V. LOST, STOLEN, OR DAMAGED PACKAGES

Aurelio & Co. adheres to the highest standards, but once a package is marked Delivered by the carrier, responsibility transfers to the recipient.

We are not liable for:

• Lost packages

• Stolen packages

• Damage occurring after confirmed delivery

If your tracking indicates delivery but you did not receive your item, please file a claim with the carrier.
We will assist you where possible, using the carrier’s timestamp and delivery confirmation as reference.

VI. ADDRESS ACCURACY & RESPONSIBILITY

To uphold smooth fulfillment:

• Customers are responsible for providing a complete and accurate shipping address at checkout.

• Because fulfillment begins quickly, we cannot change addresses after an order is placed.

• We strongly recommend selecting a secure delivery location.

Aurelio & Co. is not responsible for packages delivered to incorrect addresses submitted by the customer.

VII. SUPPORT & ASSISTANCE

Your experience matters deeply to us.

For questions, concerns, or assistance, please contact our Client Care team:

📩 care@aurelioandco.com

We are here to support you and ensure your Aurelio & Co. experience reflects the same elegance, clarity, and calm confidence that define our brand.